Some Public Relations types will tell you there is no such thing as bad PR. Ryanair seem to be going out of their way to disprove that theory though.
Yesterday Michael O’Leary told BBC Radio Five Live’s listeners
“I have no problem with people who don’t want to obey the rules, but it really is a bit bloody English to write in afterwards, having paid the fine, and say can I please have a refund.”
His blasting of a customer as being “bloody English” upset a lot of English over on the Huff post comments section.
Now it would seem he has upset the Spanish. A video has emerged of Spanish police forcibly removing a woman from a Ryanair flight. Ryanair staff instructed Spanish police to remove a passenger from its aircraft minutes before take-off because she had the wrong type of hand luggage.
I say wrong type of hand luggage, but it is claimed in Spanish Newspaper ABC all she had apparently was a book and a scroll that would not fit in her handbag. So they called the Police.
Bill Gates once said, Your most unhappy customers are your greatest source of learning.
One suspects Ryanair learns very little from its most unhappy customers.